Feb 26, 2018
This episode, Gyi and Kelly are joined by Attorney John
Strohmeyer, to discuss what five-star customer service looks
like in the legal profession.
Show notes:
- Principles of Service
- Friendly
- Connected
- Prepared
- Consistent
- Efficient
- Adaptive
- Four Seasons Service Initialism
- Smile
- Eye contact
- Recognize
- Voice
- Informed
- Clean
- Everyone
- What can lawyers do to improve right now?
- Smile
- Name usage, including during phone calls
- Systematize routine interactions
- Empower your employees
- Not "how are we doing?", but "what can we do better?" and "what are we doing well?"
- Ask your clients.
Mentions:
- Trello
- Jordan Furlong
More about John:
John Strohmeyer's practice focuses on tax and estate planning,
and includes resolving international tax issues.
John is the Co-Chair of the International Tax Committee of the
State Bar of Texas Tax Section, was named “Rookie of the Year” by
the Tax Section of the State Bar of Texas, was a 2015-2017 Fellow
of the American Bar Association Section of Real Property, Trust and
Estate Law, and is a Young Leader of the American College of Trusts
and Estates Counsel.
Between college and law school, he spent four years working
for the Four Seasons Hotel in Austin, primarily as the Night
Manager, before heading to law school.
When he’s not practicing law, he spends his time with his wife
Emily and their rescued mutts Griswold and Molly, runs marathons
(39 as of January 31, 2018), homebrews beer, and volunteers with
the Boy Scouts. He is very active on Twitter, so follow him
at @johnthelawyer